Terms & Conditions

1. Introduction
   1. If you book any sessions with us, you agree to be legally bound by these Terms and Conditions. You also agree to be legally bound by:
      1. extra terms which may add to, or replace some of, these Terms and Conditions. This may happen for security, legal or regulatory reasons, but we will contact you to let you know if we intend to do this by giving you one month’s notice; and
      2. specific terms which apply to certain services or related goods which we supply with the services. If you want to see these specific terms, please speak with us at the studio.

      All of the documents form part of our contract with you as though set out in full here.

2. Information we give you
   1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made (see the summary box below). We will give you this information in a clear and understandable way. Typically, we will do this at the studio before you book any sessions with us. Some of this information is likely to be obvious from the context. Some of this information is also set out in these Terms and Conditions.
   2. Information we will give you

      We will give you information on:

      • the main characteristics of the sessions we offer (i.e. pilates or physiotherapy);
      • who we are, where we are based and how you can contact us;
      • the total price of the sessions/services including any taxes (or where this cannot reasonably be worked out in advance, the manner in which we will work out the price);
      • the arrangements for payment, carrying out of the sessions/services and the time when we will carry out the sessions/services;
      • how to make a complaint;
      • how long the contract will last and how to end it.
   3. The key information we give you by law forms part of our contract with you (which incorporates these Terms and Conditions) as though it is set out in full here.
   4. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3. Your privacy and personal information
   1. Our Privacy Policy is available at our web-site at
      
      https://www.priorpilates.com/privacy-policy/
      
   2. We take your privacy very seriously. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
4. Obtaining physiotherapy and pilates services from us
   1. Below, we set out how a legally binding contract between you and us is made.
   2. Any price given by us before you book any sessions with us is not a binding offer by us to supply such services nor at the price communicated.
   3. When you decide to book sessions with us, this is when you offer to buy our services.
   4. When you place your booking with us and make your payment, we will acknowledge it either at the studio or by email.
   5. We may contact you to say that we do not accept your booking. If we do this, we will try to tell you promptly why we do not accept your booking. This is typically for the following reasons:
      1. we cannot carry out the services (this may be because, for example, we have a shortage of staff);
      2. we cannot authorise your payment;
      3. you are not allowed to buy the services from us;
      4. we are not allowed to sell the services to you; or
      5. there has been a mistake on the pricing or description of the services.
   6. We will only accept your booking when we confirm with you at the studio or we will email you with confirmation. At this point:
      1. a legally binding contract will be in place between you and us; and
      2. we will start to carry out the services in the way you and we have agreed.
   7. For physiotherapy if you are under the age of 16 you may not book any sessions with (or obtain any services from) us. For pilates you may not book a session with us if you are under the age of 18. In both cases sessions may be booked only with parental consent in writing.
5. Carrying out of the services
   1. We must carry out the services at the time or within the period which you and we agree (either at the studio or in writing).
   2. Our carrying out of the services might be affected by events or a sequence of events beyond our reasonable control (Force Majeure Event). If so, there might be a delay before we can restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to restart the services as soon as those events have been fixed.
   3. Examples of events which might be beyond our reasonable control include (but are not limited to): (a) you changing the services you require; (b) an act of God, fire, flood, drought, earthquake, windstorm or other natural disaster; (c) adverse weather conditions; (d) law or governmental order; (e) epidemic or pandemic; (f) interruption of utility services; (g) collapse of building structures; or (h) malicious or negligent damage.
   4. Upon the occurrence of a Force Majeure Event which prevents or delays performance of the services we agree to provide to you, our obligations shall be suspended for so long as performance is not possible or delayed.
   5. For the avoidance of doubt, an inability to pay or market circumstances shall not be deemed a Force Majeure Event.
6. Charges and payment
   1. We will let you know the basis of calculating the charges for the services to the fullest extent we can when you place a booking with us.
   2. We charge for each physiotherapy and/or pilates session that you attend, save for the initial consultation session which may be charged for or provided free of charge at our discretion.
   3. Class Packs are non-refundable (save where you have a legal right under the Consumer Rights Act 2015) and must be used within 12 months of purchase.
   4. We accept credit cards and debit cards. We do not accept cash or cheques.
   5. The price of the services is in pounds sterling (£) (GBP). The service is VAT exempt.
   6. You are required to pay when you make the booking. You may be refused services if payment has not been made.
7. Cancelling a booked session
   1. If you are unable to make your booked session, we ask that you provide a minimum of 24 hours’ notice.
   2. If you do not provide at least 24 hours notice, you will be charged the full cost.
   3. If you are feeling unwell or self-isolating, please do not attend the studio. Virtual attendance may be requested via Zoom.
   4. Duet and Circuit session cancellation terms apply as stated in the original agreement.
8. Nature of the services
   1. The Consumer Rights Act 2015 gives you certain legal rights.
   2. Services must be carried out with reasonable care and skill.
   3. You must pay a reasonable price if none has been agreed.
   4. Services must be carried out within a reasonable time if none has been fixed.
9. Faulty services
   1. Your legal rights are set out under the Consumer Rights Act 2015.
   2. For more detailed information please contact us or visit www.adviceguide.org.uk or call 03454 04 05 06.
   3. Nothing in this contract affects your legal rights.
10. End of the contract

    If our contract with you is ended it will not affect our right to receive any money which you owe to us.

11. Limit on our responsibility to you
    1. Except for any legal responsibility that we cannot exclude in law, we are not legally responsible for any:
       1. losses that were not foreseeable when the contract was formed; or
       2. losses not caused by any breach on our part.
12. Disputes
    1. We will try to resolve disputes quickly and efficiently.
    2. If you are unhappy with the services or any other matter, please contact us.
    3. If unresolved, the courts of England and Wales will have exclusive jurisdiction.
    4. The laws of England and Wales apply.
13. Third party rights

    No one other than a party to this contract has any right to enforce any term of this contract.

By agreeing  these Terms and Conditions, you confirm that you have read, understood and consent to the Terms and Conditions.